Do You Know What Your Customers are Saying? Learn How the Net Promoter Score Connects Libraries with Their Customers
Join Pioneer Library System’s Executive Director Lisa Wells, Associate Library Director Aiden Street and Branch Manager Kelly Sitzman as they share how Pioneer has harnessed the power of Savannah’s Net Promoter Score to measure customer satisfaction at all of their branches and to help identify strengths and weaknesses with their current library services. Lisa, Aiden and Kelly will demonstrate how the Savannah platform has given the library an opportunity to connect directly with the 1,575 customers they have surveyed utilizing NPS to allow Pioneer to understand the “why” behind the scores and to enact changes in their services based on what their customers are telling them.
This three day conference is filled with practical advice, inspiring thought leadership, and in-depth training. Join your peers to learn, share, and celebrate the disruptive trends shaping the future of libraries and information professionals. See where the information industry is going, and how to get there first. On Wednesday, October 23 at 10:15 am Join Sandy Swanson, OrangeBoy, Inc’s President and Jim Staley, Mid-Continent Public Library’s Community Relations & Planning Director, for their session “Align The Library’s Community Outreach With Strategic Priorities.”
This conference is designed for library employees of any level who are involved in marketing, communication, public relations, social media, and outreach in academic, public, and special libraries. The sessions will explore issues that are important for this niche of library work, and the conference will include time for attendees to network and to discuss mutual challenges.