Cardholder Portal
Getting a library card should be effortless for patrons and staff. Validate and sign up new patrons instantly, with real-time integration to your ILS for immediate access to services.
Seamless Sign-Up & Renewal
OrangeBoy’s Cardholder Portal integrates with your website and ILS to provide patrons with immediate access to library services, with multiple verification levels to confirm that addresses are residential, within your service area, and tied to the name provided.
Staff have access to signup overrides to assist patrons with special circumstances. Cardholders can review, confirm, or modify their account information online, allowing self-service renewals and card-number recovery and PIN resets.
How the Portal Works
Built for Patrons & Staff
KEY FEATURES
Real-time coordination with your ILS
Multi-tiered patron verification for youth, adult, and temporary cards
Administrative interface for staff to review and override failed signups
Automated welcome, renewal, and engagement messaging
User-friendly renewal and re-verification process
Privacy-conscious design — data kept only as long as necessary
Mobile-friendly, responsive interface
Multilingual registration experience
Easy website integration and maintenance
KEY BENEFITS
Patrons sign up and have a working library card — instantly
Drive patron engagement through automated, targeted messaging
Patrons control their own accounts
Fully ADA compliant and accessible to all
Track signups, market reach, and engagement with easy reporting
Eliminate the hassle of managing physical cards for patrons and staff
Free up staff from routine validation tasks
Reach patrons wherever they are — outreach events, community, or home
A smooth, intuitive experience for new and returning patrons