Pioneer Library System in Norman, OK is making it easy for its customers to maintain a relationship with the library. When it comes time for customers to renew their cards, the Library turns to SaaS platform Savannah to automate the process, presenting customers with a number of options so they can choose what is most convenient for them.
The customers at the Mint Hill branch of the Charlotte Mecklenburg Library wanted more digital content. That was one of the major takeaways for Branch Manager Mark Engelbrecht after a customer service survey performed through Savannah last summer.
Your library developed your strategic plan with a clear road map designed to carry out your mission, but how do you put that plan into action and measure progress toward goals? What outcomes do you seek to monitor your organization’s performance?
A strong, accessible public library is an important part of any community. When the City of Norman included two new libraries as part of a ballot initiative, the Pioneer Library System (PLS) recognized that passing the issue not only meant a stronger library system, but a better quality of life for the citizens of Norman.
How many times do you finish that page-turner and say I wish I could find another book as riveting as this? The Public Library of Cincinnati and Hamilton County is using targeted messages sent through customer engagement SaaS solution Savannah so that library patrons never have to go too long to hear about that next great read.