New Approach to Library Card Renewals Improves Process for Customers and Library System

Pioneer Library System in Norman, OK is making it easy for its customers to maintain a relationship with the library. When it comes time for customers to renew their cards, the Library turns to SaaS platform Savannah to automate the process, presenting customers with a number of options so they can choose what is most convenient for them.  

Data and Targeted Emails Make Big Impact on Election, Result in New Facilities for Pioneer Library System

A strong, accessible public library is an important part of any community. When the City of Norman included two new libraries as part of a ballot initiative, the Pioneer Library System (PLS) recognized that passing the issue not only meant a stronger library system, but a better quality of life for the citizens of Norman.

How Target Emails Help Connect Customers to One of Your Biggest Assets: Your Collection

How many times do you finish that page-turner and say I wish I could find another book as riveting as this? The Public Library of Cincinnati and Hamilton County is using targeted messages sent through customer engagement SaaS solution Savannah so that library patrons never have to go too long to hear about that next great read.