When it came to getting customer input about the future of their library system, Multnomah County Library not only used targeted emails to ultimately get the customer interaction they were looking for, but also gained valuable insights about messaging content that opened a new door of possibilities.
St. Louis Public Library Foundation (Foundation) is finding new ways to connect with donors following a successful multi-year capital campaign to raise support for the restoration and modernization of Central Library. Strategically collaborating with the Marketing Department and utilizing customer engagement tools in OrangeBoy’s CRM solution, Savannah, has helped them in this pursuit.
OrangeBoy sends its best to the Charlotte Mecklenburg Library for its recent accomplishment of earning the inaugural Marketer of the Year Award from Library Journal!
With over 900,000 cardholders across 17 branches, the ability to reach specific groups of customers with messages and information is opening new doors for the Phoenix Public Library (PPL).
Pioneer Library System in Norman, OK is making it easy for its customers to maintain a relationship with the library. When it comes time for customers to renew their cards, the Library turns to SaaS platform Savannah to automate the process, presenting customers with a number of options so they can choose what is most convenient for them.