customer insights

St. Louis Public Library Foundation Enjoys Success with Integrated Campaign and Savannah

St. Louis Public Library Foundation (Foundation) is finding new ways to connect with donors following a successful multi-year capital campaign to raise support for the restoration and modernization of Central Library.  Strategically collaborating with the Marketing Department and utilizing customer engagement tools in OrangeBoy’s CRM solution, Savannah, has helped them in this pursuit. 

New Approach to Library Card Renewals Improves Process for Customers and Library System

Pioneer Library System in Norman, OK is making it easy for its customers to maintain a relationship with the library. When it comes time for customers to renew their cards, the Library turns to SaaS platform Savannah to automate the process, presenting customers with a number of options so they can choose what is most convenient for them.