Savannah® provides a powerful platform to help libraries manage, measure and market their organizations.
A single cloud-based platform to gain meaningful insights, connect with customers and measure results.
Engage your customers and your community
- Deliver measurable and highly-targeted messages valued by customers.
Invest in the resources customers want by using customer insights and direct feedback to shape your services.
Save Money and Time
Allocate resources with confidence using real-time customer utilization metrics and analytics tools.
Manage discrete data sources in one data warehouse and leverage powerful tools that are easy to use.
Set customer communications and feedback to autopilot.
MEASURE IMPACT AND TELL YOUR STORY
Demonstrate value to key stakeholders using business intelligence reports and analytics to measure impact.
Understand how your library performs compared to other Savannah libraries to spot opportunities and drive results.
HOW SAVANNAH WORKS
Savannah pulls together disparate data and provides tools to make sense of it. Data automates with existing library systems and sources. The responsive interface is viewable on all devices.
Savannah Success Stories
When it came to getting customer input about the future of their library system, Multnomah County Library not only used targeted emails to ultimately get the customer interaction they were looking for, but also gained valuable insights about messaging content that opened a new door of possibilities.
St. Louis Public Library Foundation (Foundation) is finding new ways to connect with donors following a successful multi-year capital campaign to raise support for the restoration and modernization of Central Library. Strategically collaborating with the Marketing Department and utilizing customer engagement tools in OrangeBoy’s CRM solution, Savannah, has helped them in this pursuit.
November 8, 2016 was a monumental day for the Mid-Continent Public Library (MCPL), located in the Kansas City metropolitan area. Three counties in the area - Jackson, Clay and Platte - included library levy Proposition L on their ballots. The library levy requested an 8 cent increase that would raise property taxes from 32 cents to 40 cents per $100 of assessed valuation, adding an estimated $9.5 million to the Library’s current annual operating budget of $42 million.
OrangeBoy sends its best to the Charlotte Mecklenburg Library for its recent accomplishment of earning the inaugural Marketer of the Year Award from Library Journal!
With over 900,000 cardholders across 17 branches, the ability to reach specific groups of customers with messages and information is opening new doors for the Phoenix Public Library (PPL).
Pioneer Library System in Norman, OK is making it easy for its customers to maintain a relationship with the library. When it comes time for customers to renew their cards, the Library turns to SaaS platform Savannah to automate the process, presenting customers with a number of options so they can choose what is most convenient for them.
The customers at the Mint Hill branch of the Charlotte Mecklenburg Library wanted more digital content. That was one of the major takeaways for Branch Manager Mark Engelbrecht after a customer service survey performed through Savannah last summer.
Your library developed your strategic plan with a clear road map designed to carry out your mission, but how do you put that plan into action and measure progress toward goals? What outcomes do you seek to monitor your organization’s performance?
A strong, accessible public library is an important part of any community. When the City of Norman included two new libraries as part of a ballot initiative, the Pioneer Library System (PLS) recognized that passing the issue not only meant a stronger library system, but a better quality of life for the citizens of Norman.
How many times do you finish that page-turner and say I wish I could find another book as riveting as this? The Public Library of Cincinnati and Hamilton County is using targeted messages sent through customer engagement SaaS solution Savannah so that library patrons never have to go too long to hear about that next great read.
Ready to get started? Request a demo today.
The Savannah Community
Anne Arundel County Public Library
Appomattox Regional Library System
Benicia Public Library
Cape Girardeau Public Library
Cass County Public Library
Charlotte Mecklenburg Library
Chattahoochee Valley Libraries
Christian County Library
City of Palo Alto Library
Clearview Library District
Corona Public Library
County of Los Angeles Public Library
Durham County Library
East Baton Rouge Parish Library
Irving Public Library
Jefferson County Public Library
Kenton County Public Library
Kitsap Regional Library
Long Beach Public Library
Marin County Free Library
Mid-Continent Public Library
Multnomah County Library
New Orleans Public Library
North Richland Hills Public Library
Oak Park Public Library
Pamunkey Regional Library
Phoenix Public Library
Pioneer Library System
Poudre River Public Library District
Prince George's County Memorial Library System
Provo City Library
Public Library of Cincinnati and Hamilton County
Public Library of Youngstown and Mahoning County
Queen Anne's County Library
San Jose Public Library
San Mateo County Library
Seattle Public Library
St. Charles City-County Library District
St. Louis Public Libraries
St. Mary's County Library
Stark County District Library
Tulsa City-County Library
Union County Public Library
Volusia County Public Library
Whitefish Bay Public Library