View Three Recorded Sessions from the Savannah Community Forum 2017
A trio of library trailblazers from the Savannah Community presented in Chicago at our annual Savannah Community Forum (held during ALA in June) to share their inspiring stories about measurement and success.
The first two libraries (Charlotte Mecklenburg Library & Phoenix Public Library) shared practical ways their libraries use data, highlighting innovative strategies and insights to communicate their vision and value, while the last library (Mid-Continent Public Library) focused on a single achievement: passing a levy.
Read, watch and discover ways your library can learn from these successes.
Below are brief summaries from the presentations with actual video recordings from the day of the event containing the live presentations with additional information, charts and graphics.
Each video is approximately 30 minutes in length.
No time to watch the videos? Click the associated links to read the summaries and highlights.
Charlotte Mecklenburg Library (CML) Marketing Director Cordelia Anderson
In this video, CML Marketing Director Cordelia Anderson provides an overview of the importance of the committing to a measurement-driven organization and the key role data has had at CML on making important administrative and marketing decisions. Anderson also explains the library’s focus on customer relationships to develop and evaluate organizational strategy. Read the video summary-->
Watch the Video here
Phoenix Public Library (PPL) City Librarian Rita Hamilton
Hamilton discusses how to use data to overcome management challenges, communicate with stakeholders and support other city departments. The discussion includes examples of using data to focus services and offset a lack of growth in funding; overcome today’s image of the public library by focusing addressing customer needs; partner and communicate with the broader community; and allocate staff resources effectively. Read the video summary-->
Watch the Video here
Mid-Continent Public Library (MCPL) Community Relations and Planning Director Jim Staley
MCPL community Relations and Planning Director Jim Staley discusses the history, strategy, tools and tactics used by the library to prepare and win a 2016 tax levy increase to update library facilities and deliver MCPL customers and the community what they need. Read the video summary-->