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Do You Know What Your Customers are Saying? Learn How the Net Promoter Score Connects Libraries with Their Customers
Sep
19
2:00 PM14:00

Do You Know What Your Customers are Saying? Learn How the Net Promoter Score Connects Libraries with Their Customers

Join Pioneer Library System’s Executive Director Lisa Wells, Associate Library Director Aiden Street and Branch Manager Kelly Sitzman as they share how Pioneer has harnessed the power of Savannah’s Net Promoter Score to measure customer satisfaction at all of their branches and to help identify strengths and weaknesses with their current library services. Lisa, Aiden and Kelly will demonstrate how the Savannah platform has given the library an opportunity to connect directly with the 1,575 customers they have surveyed utilizing NPS to allow Pioneer to understand the “why” behind the scores and to enact changes in their services based on what their customers are telling them.

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