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Recorded Webinar: Customer Intelligence Drives Strategy - Using Data to Transform your Library

OrangeBoy Chief Business Development Officer Nickie Harber-Frankart and Sara Jones, Director of the Marin County Free Library (MCFL) in San Rafael, California came together on December 9, 2015 to provide a FREE webcast on using data to transform libraries! 

This one-hour session features MCFL's story and the benefits of applying customer intelligence to develop measurable goals, outcomes and strategies. Find out what happened when MCFL employed a comprehensive data-driven approach to their operations. Harber-Frankart and Jones guide you though data that looks beyond circulation, providing measures that allow libraries to gain knowledge to make decisions using integrated cardholder and organizational data.

Viewers will learn how to express value to their communities through quantifiable goal-setting, and make customer-focused decisions with confidence while measuring the results.

Click the video below to view it today. It takes approximately one hour to view. 

Recorded on Wednesday, December 9, 2015
10:00 am  |  Pacific Standard Time (San Francisco, GMT-08:00)  |  1 hr