8:30 - 9:00 AM ET
9:00 - 10:00 AM ET
Keynote Address: Practical Continuous Improvement Principles
Daniel Rosh, Program Manager for Continuous Improvement at the Motorists Insurance Group
Are you a good problem solver? Or, if you are like most of us, do you ignore the problem, only to see it pop up again, even more daunting than before? Daniel Rosh, Program Manager for Continuous Improvement at the Motorists Insurance Group in Columbus will provide a practical, hands-on approach to solving problems utilizing continuous improvement principles.
About the Speaker: Daniel has more than 30 years’ experience in business analysis, one-on-one coaching, and organizational change management with organizations including Motorists Insurance Group and Cardinal Health. He holds a Black Belt certification in Lean Six Sigma (LSS).
10:00 - 10:30 AM ET
10:30 AM - 11:30 AM ET
Responding to Community Needs
Library leadership panel representing two libraries
Library leaders will talk about the challenges and opportunities facing the communities they serve.
Jim Staley, Community Relations and Planning Director from Mid-Continent Public Library (MO), will share results of a levy that resulted in an increase of $9.5 million to the annual budget to build and renovate libraries across their service area.
Christine Feldman, Marketing and Communications Director for Anne Arundel County Public Library (MD), will present on their public school outreach with student cards and targeted messaging to introduce library services to public school students.
11:30 AM -1:30 PM ET
Lunch on Your Own
Explore downtown Columbus and visit one of dozens of local eateries in the area. A list of restaurants within walking distance will be provided.
1:30 - 2:15 PM ET
Using Standard Savannah Reports in Decision-Making
Kyle Porter, Chief Statistical Officer, OrangeBoy
Katina Jones, Business Analyst at Mid-Continent Public Library
How to interpret data in Savannah reports for planning and day-to-day operations.
2:15 - 2:30 PM
2:30 - 3:00 PM ET
BI (Business Intelligence) Report Building - Tips and Tricks
Shelby Lee, Director of Operations, OrangeBoy
Lee will share a high level overview of report capabilities in Savannah, including customizing a standard report, building new reports, or using the product's analytics features.
3:00 - 3:30 PM ET
3:30 - 4:30 PM ET
Open Discussion: Data Collection Challenges and Opportunities
This is your chance to participate in a discussion about data collection. How many different services are you providing that you are not measuring? How can you capture information without causing disruption or dissatisfaction among your customers? What innovative methods are libraries implementing to back up the common response, "We are more than just books."
4:45 - 6:30 PM ET
Shopping and Suds
Enjoy a relaxing end to the day at LoftWright, a cool retail concept at 1 E. Gay Street that offers home goods for the urban dweller. This concept store is a spinoff from the successful men's clothing store, The Flying Gent. You can chat with colleagues, shop, sample local craft beer, and talk with the store owner about how he merchandises his stores.